30/09/2012
Chennai
From,
Vinod chandran
Head –logistics and support
Samsung
electronics India private limited
Chennai zone
To,
Mr. Durai Raj,
6/1/28, kumaran
nagar,
Trichy – 620017
Sub : apology
for damaged consignment
Respected durai,
It is very
unfortunate to hear it from you regarding the damaged consignment delivered to
you on late hours of Friday the 28th Sep 2012. With all due respect
to your feelings, we sincerely apologise you for the erroneous way in which
this consignment was handled. We have already raised the debit note and
insurance claim for this consignment with the freight handling company, which
means your refrigerator, will be taken back shortly and replaced with a new
refrigerator. Until then please bear with us .We appreciate you for being kind
and looking forward to your extended association with us in future.
Thanking
you
Regards vinod
chandran
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